Privacy Policy

Introduction

LoomSnack is a software product business owned and operated by Dev Jariwala ("LoomSnack", "we", "us", or "our"). This Privacy Policy describes how we handle information in connection with LoomSnack websites, software products, software services, and relevant integrations — including Ganatri and BoxMap — unless a product-specific policy states otherwise.

LoomSnack designs, develops, and operates its own software products and makes those products available to businesses and organizations. This policy is intended to be accurate and conservative. It does not claim collection or use of information that does not actually occur.

Information We Collect

Depending on the product and how it is used, LoomSnack may collect or process:

• Account information
• Name
• Email address
• Phone number, where a product asks for it
• Organization or business information
• Information users provide while using LoomSnack products
• Technical, device, and browser information
• Usage and log information needed to operate and secure the services
• Communications with LoomSnack, including emails sent to loomsnack@gmail.com

We do not claim to collect categories of information that a given product does not actually collect. The information processed in a particular case depends on the product, the features used, and what the user or business customer chooses to provide.

Information Processed Through Business Customers

Certain LoomSnack products may allow business customers to process information relating to their own customers, employees, team members, contacts, or other persons. For example, a business using Ganatri may enter customer details needed for billing or communications.

In those cases, LoomSnack may process that information to provide the product to the business customer. Where LoomSnack is processing information on behalf of a business customer, that business remains responsible for the lawfulness of the information it submits and for the notices it gives to the people concerned. LoomSnack also processes some information for its own purposes as operator of the products, such as account administration, security, and service improvement.

WhatsApp / Meta Integration

Certain LoomSnack products, including Ganatri, may integrate with Meta's WhatsApp Business Platform. A business using Ganatri may choose to connect or use WhatsApp-related functionality to communicate with its own customers, including sending legitimate transactional communications such as bills, receipts, notifications, or other supported business messages.

When a business customer enables this functionality, LoomSnack may process information and interact with the WhatsApp Business Platform as necessary to provide and operate the integration on behalf of that business customer.

Depending on the functionality used, LoomSnack systems may process information necessary to facilitate those communications, such as:

• Recipient phone numbers
• Message or template information
• Message delivery or status information
• Relevant transactional information required for the communication
• WhatsApp Business account or configuration information, where applicable

Business customers are responsible for ensuring that they have the appropriate authority, consent, or other lawful basis required to provide customer information and send communications through WhatsApp, and for complying with applicable WhatsApp and Meta terms and policies.

LoomSnack does not sell WhatsApp data. WhatsApp and Meta services are also governed by the applicable Meta and WhatsApp terms and privacy policies. This section describes an integration that a business customer may choose to use. It does not claim an official partnership with Meta.

How Information Is Used

LoomSnack uses information for purposes that include:

• Providing LoomSnack products
• Authentication and account management
• Operating product functionality
• Facilitating requested communications
• Maintaining security
• Preventing abuse
• Troubleshooting
• Improving products
• Providing support
• Meeting legal obligations

How Information Is Shared

LoomSnack may share information with service providers and infrastructure providers that help operate websites, products, hosting, email, communications, and related integrations. Those parties are used to provide the services, not to sell personal information.

Information may also be disclosed when legally required, including in response to valid legal process, or to protect the rights, safety, and security of LoomSnack, users, or others.

LoomSnack does not sell personal information.

Data Retention

Information is retained only for as long as reasonably necessary for the applicable purposes, contractual requirements, security, dispute resolution, and legal obligations. Retention needs can differ by product, account type, and legal requirement. Specific retention periods are not listed here because they have not been published as a single fixed schedule.

Data Security

LoomSnack uses reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and LoomSnack does not promise absolute security.

Data Deletion and User Rights

Users and businesses may request access to, correction of, or deletion of information where applicable. Privacy and data requests can be sent to loomsnack@gmail.com. Additional information is available on the Data Deletion page.

Some information processed on behalf of a business customer may need to be handled through that business, particularly where the business controls the relevant records.

Children's Privacy

LoomSnack products are intended for businesses and organizations and for people using those products in a work or business context. They are not directed at children. If you believe a child has provided personal information to LoomSnack, contact loomsnack@gmail.com so the matter can be reviewed.

Third-Party Services

LoomSnack products may integrate with third-party services, including communications and infrastructure providers. Those services maintain their own terms and privacy practices. LoomSnack is not responsible for the privacy practices of third parties except as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on this page and provide additional notice where required by applicable law.

Contact

LoomSnack
Email: loomsnack@gmail.com
Website: https://loomsnack.com